Return & Refund Policy

Return & Refund Policy

At SK New Brand Store, our customers' satisfaction is our top priority. We strive to ensure that every product you receive is of the highest quality. If, however, you are not entirely satisfied with your purchase, we are here to help.

Please read our policy carefully to understand the procedures for returns and refunds.

1. General Return Conditions

To be eligible for a return, the following conditions must be met:

• The return must be initiated within 3 days of receiving the item.
• The item must be unused, in the same condition that you received it.
• The item must be in its original packaging, with all tags and accessories intact.

2. Damaged, Defective, or Incorrect Items

We take great care in inspecting and packing our products. However, if you receive an item that is damaged during shipping, is defective, or is not the item you ordered, please follow these steps:

• Contact our customer support team immediately, and no later than 3 days after delivery.
• Provide your Order ID and clear photos or a video showing the damage, defect, or incorrect item.
• Once we verify the issue, we will arrange for a free replacement or issue a full refund.

3. The Return Process (Step-by-Step)

To return an item, please follow this simple process:

1. Initiate the Return: Contact us through our Contact Us page with your order details and the reason for the return.
2. Get Approval: Our team will review your request. If your return is approved, we will provide you with instructions on how to proceed.
3. Send the Item Back: You may be asked to ship the product back to us. In cases of damaged or incorrect items, we will cover the return shipping costs.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

• If your return is approved, we will process the refund to your original payment method (e.g., Easypaisa, Bank Transfer) or another agreed-upon method.
• Please allow up to 5-7 business days for the refund to be credited to your account after it has been processed.
• For Cash on Delivery (COD) orders, refunds will be issued via Bank Transfer or a mobile wallet service.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

• Products marked as "Final Sale" or "Non-Returnable."
• Items that have been used, altered, or damaged by the customer.

6. Questions?

If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to reach out to us. We are always happy to assist you.

You can reach our support team via our Contact Us page.